SUPPORT

We’re here to help.

We strive to take care of you throughout every stage of your move—from booking to your final review. In the unfortunate event that something gets damaged or lost in the process, it is our policy to make sure we address the situation and resolve it fairly and in accordance with our Terms of Service.

For issues related to booking:

Call us at 

1(800) 286-3244

For post-move concerns:

E-mail our Support Care Team

Support@MoveDelivers.com

FAQs

Popular answers

Before you book

Yes, absolutely. We carry general commercial liability insurance as well as other relevant policies related to our business. You can download and view our certificate of insurance.

We can arrange a local or long-distance move with additional options such as moving box rentals, or you can book Move by the hour to load or unload a truck you’ve rented, help with at-home projects such as moving porch furniture, re-organizing your garage, or setting up in preparation for a party or wedding. Visit our Services page to learn more.

Yes. If you are moving within a 100 mile radius of Joplin, Missouri, Move can build a personalized moving plan to fit your needs and schedule. For help booking a long-distance move, give us a call at 1 (800) 286-3244 and a member of our concierge team will work with you to build a custom city-to-city plan.

If we only service one of the areas you’re moving to or from, you can elect to book labor-only services to have Move load or unload your belongings at a single location.

Each truck on our platform contains standard equipment such as dollies and moving blankets, but additional packing supplies—such as plastic wrap, furniture pads, Bubble Wrap, mattress bags, and floor coverings—must be supplied by the customer. For labor-only moves, all equipment and packing supplies must be provided by the customer.

Move can outfit your needs with a professional driver and one or more 26-foot trucks, depending on the size of your home. Other sizes can also be arranged, if necessary.

In most cases, moving with the truck we provide can be cheaper and more efficient for your move. If you prefer to provide and drive your own moving truck, simply select our labor-only services. You’ll still get the exceptional customer service we’re known for. Please note, your mover cannot drive or park your rented or personal truck.

Move does not offer packing services. Your items will need to be packed and ready by the time your movers arrive on move day.

The Move crew is equiped with a standard tool kit, and will be glad to assist with assembly and disassembly. 

Move can move most standard appliances but cannot install or uninstall them. 

There are a few things. Items that exceed the clearance of hallways, stairways, or doorways; drugs or drug paraphernalia; perishable items; items prohibited by law; weapons, explosives, flammable liquids, or anything that would otherwise put the safety of the movers, the truck, the customer, or the customer’s belongings at risk. If you are unsure whether your items fall into the categories above, please give us a call at 1 (800) 286-3244. 

Booking and payment

The moving-industry standard for minimum notice is five days, but if we have availability, Move can schedule moves with as little as one day’s notice. If you need to move today or tomorrow, contact us and we’ll do our best to accommodate your last-minute needs.

Our online booking process will start you off with a recommended labor calculation based on the size of your property and your location. However, we understand that every move is different, which is why you have the ability to make adjustments. To ensure that your movers are available for the duration of your move, booking an adequate amount of time is encouraged. For help estimating your move, give us a call at 1 (800) 286-3244.

Travel time between locations is considered billable during your move, so please be sure to consider that when scheduling.

Yes. To adjust the number of movers or hours you’ve reserved, give us a call at 1 (800) 286-3244.

Our pay-as-you-go structure enables you to build a moving plan without having to worry about overbooking. If your move extends beyond the minimum, then you will only pay for the time it requires, which we calculate in 15-minute increments based on your hourly rate.

Your estimate will be calculated based on the amount of time you reserve. If your move gets completed earlier than the minimum, then you will only pay the minimum amount. Should your move extend beyond the minimum, then you will only pay for the duration your move requires, which we calculate in 15-minute increments based on your hourly rate.

For a more accurate estimate, select the number of bedrooms closest to the amount you’re moving.

We accept all major credit cards, so you don’t have to worry about having cash on move day. Prior to your move, you will see a pre-authorization on your card in the amount of your estimate, to verify that the adequate funds are available. Although this will put a hold on those funds, you will not be charged until your move has been completed and you’ve had a chance to verify the hours.

Prior to your move, you will see a pre-authorization on your card to verify that the adequate funds are available. Although this will put a hold on those funds, you will not be charged until your move has been completed and you’ve had a chance to verify the hours.

You may reschedule your move at any time. Reservations rescheduled fewer than two days before your move date will incur a flat fee of $30. If you need to reschedule on the day of or day before your move, we’ll do everything we can to make it happen but can’t guarantee we’ll have the resources available. In the event that your move cannot be performed, you will be charged a cancellation fee based on the rate you reserved.

Prior to your move, you will see a pre-authorization on your card to verify that the adequate funds are available. Although this will put a hold on those funds, you will not be charged until your move has been completed and you’ve had a chance to verify the hours.

What to expect on moving day

The moment you book a moving service, we get to work matching you with a specialized moving crew. Prior to your move, you’ll receive an e-mail that introduces your movers. On the big day, your Lead Mover will call to let you know your team is on the way. Once your team has arrived, they’ll conduct a brief walk-through, take note of any special instructions you may have, and then get to work.

Your courier has your phone number and will contact you directly on move day. If you need to initiate contact, please do so by calling 1 (800) 286-3244 .

To ensure that your movers are available for the duration of your move, booking adequate time is encouraged. If your move runs long, you’ll continue to be charged in 15-minute increments based on the hourly rate provided in your estimate.

For your safety, Move prohibits customers from actively participating in the moving process. Our insurance prohibits us from allowing customers onto truck ramps, lift gates, or inside of the truck. Move cannot be responsible for injuries or damages that occur to, or on behalf of, a customer’s or non-customer’s actions.

Some of our movers are allergic to certain pets, so regardless of whether your pets will be present on move day, we like to make the movers aware of this. We encourage you to find a pet-sitter for move day or reserve a closed room in the home where they can stay undisturbed.

When your move is complete

The easiest way to tip your mover is online. After your move is complete, you’ll receive an e-mail with a link to review your charges, add tips, and rate your experience. Standard tipping amounts range from 5 percent to 20 percent of your total.

We strive to take care of you throughout every stage of your move. In the unfortunate event that something gets damaged or lost in the process, it is our policy to make sure we address the situation and resolve it in a fair and timely manner. If you believe Move is responsible for damages or missing items, please contact our Customer Care team by e-mailing support@movedelivers.com. Soon after, you will receive a link to our Damage Claim form and have 5 business days from the date of your move to file your claim. Please keep all damaged items until the claims process has been resolved.

Ready to move?

We understand that every move is unique, which is why you have the ability to tailor your services to best fit your needs.

Unpack your moving needs. 

Moving can get heavy. We keep it light.

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